Return and Warranty Policy

At Squatz, we stand behind the quality of our products and are committed to making your experience as smooth as possible. Please read the following policies carefully to understand your options for returns, refunds, replacements, and warranty claims.
Order Cancellation & Changes
If your order has already shipped and can no longer be canceled or changed, you must wait for delivery and follow the standard return process. In such cases, return shipping costs are the customer’s responsibility.

Refund Policy

Eligibility
  • Refunds are available only for purchases made directly through www.squatz.com.
  • We do not offer refunds for items purchased through third-party marketplaces (e.g., Amazon, Walmart) or authorized resellers.
Timeframe
  • Refund requests must be submitted within 30 days of delivery.
  • After 30 days, you may be eligible for store credit only, subject to review.

Replacement Policy

Direct Purchases from www.squatz.com
Within 30 Days of Delivery
  • You may request a replacement if your product is defective or damaged.
  • You must:
    • Return the original item prior to receiving a replacement.
    • Provide proof of purchase and a detailed explanation of the issue (photos or videos may be required).
  • Once we receive and inspect your return, we’ll ship a replacement at no additional cost (for domestic U.S. orders).
Purchases from Authorized Resellers or Marketplaces
  • Please contact the original seller or marketplace for replacement requests.
  • Our customer support team is happy to provide documentation or guidance to assist with your request.
  • If your item is still under warranty, we can help you begin a warranty claim.

Warranty Coverage

All Squatz products include warranty coverage for added peace of mind.

Coverage Details
  • Warranty Duration: 3 years from the original purchase date.
  • Covers: Defects in materials, workmanship, or malfunction during normal use.
    • Must be the original purchaser.
    • Product must be registered to qualify.
    • Warranty is non-transferable.
What’s Not Covered
  • Accidental damage, misuse, abuse
  • Unauthorized modifications or improper installation
  • Normal wear and tear, cosmetic damage
  • Consumable parts (unless defective)
  • Products not purchased from Squatz or authorized sellers
  • Shipping damage caused by the customer
  • Free items, gifts, or replacement units
How to File a Claim
Contact us via email, phone, or chat with:
  • Proof of purchase
  • Description of the issue
  • Supporting photos or videos, if applicable
  • Our team may guide you through troubleshooting steps before approving a claim.
Shipping Costs for Warranty Claims
  • U.S. Customers: You cover shipping to our service center; we cover return shipping for approved claims.
  • International Customers: You are responsible for all shipping, customs duties, taxes, and fees.
Resolution Options
If your claim is approved, we will either:
  • Repair your product,
  • Replace it with a new or refurbished unit,
  • Or offer a similar product of equal value if the original is unavailable.

Need Help?

We're here to help. For questions or support, please reach out to our customer care team at support@squatz.com.